Green and White Flower arrangement

• terms and conditions of sale

  Thank you for shopping with Admires Furnishings

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  If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

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  The following terms are applicable for any products that you purchased with us.

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  Interpretation and Definitions

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  Interpretation

  The words of which the letters are emboldened have meanings defined under the following conditions.

  The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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  Definitions

  For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to COMPANY NAME.

  • Service refers to the Website.

  • Website refers to BUSINESS NAME, accessible from WEBSITE ADDRESS

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by you to purchase goods from us.

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  Your Order Cancellation Rights

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  You are entitled to cancel your order within 3 days without giving any reason for doing so.

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  The deadline for cancelling an order is 3 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

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  In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email to sales@admiresfurnishings.co.uk

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  We will reimburse you no later than 7 days from the day on which we receive the returned, unchanged, undamaged goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

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  Conditions for Returns

  • The goods were purchased in the last 3 days

  • The goods are in the original packaging and undamaged and unused.

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  The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.

  • The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.​

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  Returning Goods

  You are responsible for the cost and risk of returning the goods to us. We will supply you with the address to which to return the goods upon confirmation of acceptance of the return of your goods.

   

  We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

   

  Due to light and shades, colours  may vary slightly from the actual product. We suggest ordering a simple for clarification. We do charge restocking  and admin fee  of £7.50 per parcel on returned items.

   

  We advice costumers to allow enough time when  placing orders in case of delays with delivery companies. If an order is running late due to delays with delivery or just a change of mind, please reject goods when delivery is attempted. Otherwise you will be responsible for the return charges and our original shipping charges.

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  PLEASE NOTE

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  GOODS RETURNED IN POOR CONDITION OR USED OR PACKAGING TURNED WILL NOT BE REFUNDED AND WE WILL DISCARD OF THEM IN 7 DAYS AFTER RECIEVING THEM.

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  DAMAGES

  It is the responsibility of the customer to check goods upon delivery for damages and or breakages.. The  customer is also responsible for the care and manner of storage of fragile goods. We may advice on storage and care be it is not our responsibility.  Customer must check for damage on delivery and notify us within 24hours of delivery of any damage, in order for us to be able to file a claim with the courier company for damage within their notification time-frame.

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  Gifts

  If the goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. ​ If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver. ​

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  Contact Us

  If you have any questions about our Returns and Refunds Policy, please contact us by email to sales@admiresfurnishings.co.uk

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Delivery Information for Wedding and Event Decorations

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We offer few delivery service options depending on the delivery address and postcodes. The cost and available options can be checked by adding the item in the shopping cart and then enter the address to calculate the delivery charges and select the service available to suite your needs. We also offer a pallet delivery service for our larger and fragile products. Unfortunately, we do not offer any guarantee on the delivery service and do not offer refunds for express delivery if the courier failed to deliver next working day. We use Parcel Force next day service for express delivery which is one of the reliable couriers in UK and often delivers next working day.

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Available Delivery Services

• UK Express Delivery (3 Working Days*)

• UK Standard Delivery (3-5 Working Days*)

• Pallet Delivery: Express 3 working days and Standard 4-5 working days.

We do not offer any guarantee on delivery time due to lot of factors and uncertainty that can affect deliveries. Working days do not include weekends and bank holidays. If the order required a pallet, please allow 3 working days for express delivery and up to 5 working days for standard delivery.

If your order consists of multiple packages, the courier may not deliver the items in one attempt as sometimes packages get split in different routes. Please allow 1 working day extra if all the packages were not delivered.

All prices are subject to UK standard VAT.

 

 

 

General Delivery Terms and Information

• Orders are dispatched Monday to Friday except Bank Holidays, the cut off time for Express Delivery is 2PM

• Express Service is not guaranteed but enjoying 92% success rate to be delivered next working day      

• We partner with Parcel Force and other courier services to send most of our items and Royal Mail services are used to send the small items.

• If the order is big and consists of items which need to be sent on a pallet, the express delivery may take up to 2 working days and standard delivery would be around 4-5 working days inside UK mainland.

• We will use reasonable efforts to deliver the products ordered within the timescales indicated on the Site or on the confirmation e-mail sent to the Customer. These delivery timescales are estimates; they are not guaranteed. 

• The courier delivers the items at the address, a signature is not mandatory.

• The courier will deliver the goods between 7AM to 6pm anytime and the buyer should make sure someone available at the address to receive the goods.

• The courier will leave the goods with available neighbour unless instructed not to do so by the buyer when making the purchase.

• The courier will make a second attempt to deliver the goods if they failed to deliver the items in first attempt. The courier will hold the goods for further 3 days in their local depot before sending back to us unless the buyer collects the items from the local depot. The buyer will need to pay re-delivery charger and a further £20.00 return charge will be payable. There will be £10.00 re-delivery charge for small standard item and £20+vat for item longer than 120cm if the buyer would like the courier to deliver the items again after 2nd failed attempt. If the item was sent on a pallet, a pallet rate will be applied for the above cases.

• If the products ordered are refused at the point of delivery, the delivery cost will not be refunded and a further return to sender cost will be applied to the buyer account.

• Admire’s Furnishings will not be liable for any direct or indirect damages for failing to fulfil the order or failing to deliver the items on time for any reasons, (including but not limited to loss of time, emotional damage, reputational damage, loss of revenue, loss of profit or loss of an opportunity.  

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Upon Receipt of Goods

• If perchance you received products that appeared to be damaged or defective please e-mail us as soon as possible explaining the problem in as much detail as possible. A detailed video is highly recommended

• No refunds or exchanges will be issued for used merchandise.

• A thorough investigation will be carried out and depending on the nature of the issue we may request that you return the items to us for inspection.

• Upon inspection a decision will then be made and we will either dispatch replacements, refund or return the goods back to you.

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